The Effect of Banks Merger on Electronic Banking Services Competency

Abstract

Problem statement: This study is conducted to present benefits and consequences of latest technology used in banking industries. In addition, it has focused on the dynamics of banking sector, electronic banking services and new courses especially with mergers that constitute most of these mechanisms. Approach: The study discussed this new activity and the extent of response level of services while the need, wants and demands of customers are met. Furthermore, how banks deal with such services while taking into consideration cost reduction and ultimate higher profits and to achieve excellent performance. Results: The results revealed that banks consolidation helps the new entity to adopt many new systems to make its operations more effective and more rapid fast. Some of these systems: The adoption of electronic services by banks. Conclusion/Recommendations: This can be achieved as a result of funds and skilled human resources availability and bank consolidations lead to increase the customers quantitative and qualitative along with their increased loyalty to the bank as a return for better services they receive and bank consolidation help banks to expand their electronic services such as automatic teller and visa card to the adoption of the internet as means to expand modern services to informed customers.